Just Tankless

The reviews for Just Tankless reflect a strong attachment to the owner, Al, who is frequently recognized for his extensive expertise in tankless water heater systems. Many customers mention his rapid responses to service requests and the quality of his workmanship, especially his ability to diagnose complex problems efficiently. This has created a strong base of loyal clients who express satisfact... Read more

The reviews for Just Tankless reflect a strong attachment to the owner, Al, who is frequently recognized for his extensive expertise in tankless water heater systems. Many customers mention his rapid responses to service requests and the quality of his workmanship, especially his ability to diagnose complex problems efficiently. This has created a strong base of loyal clients who express satisfaction with the products and services provided. Common positive sentiments include:Expertise and Knowledge: Numerous reviews emphasize Al's proficiency in tankless systems, showcasing his ability to identify issues effectively and suggest appropriate solutions.Responsive Communication: Many customers appreciate the quick responses from Al, often citing instances where he arrived promptly to address urgent issues related to their water heaters.Value for Money: Several reviewers noted that his pricing is competitive compared to other local companies, and they felt like they received good value.Professionalism: Al's demeanor and cleanliness during installations also received high praise, along with customer testimonials highlighting multiple successful installations. However, there are criticisms that reveal inconsistencies in service quality:Communication Issues: A number of reviews indicate frustrations with delayed responses and unconfirmed appointments. Some customers noted that follow-up communications were lacking or unprofessional, which detracted from their overall experience.Service Scheduling: Instances of last-minute cancellations or inadequate communication about scheduled appointments were reported, leading to disappointments in service availability.Varying Quality of Service: While many found their interactions to be positive, some customers conveyed experiences of rudeness from Al, particularly when discussing technical choices or feedback.Limited Capacity for New Clients: Several users noted that Al claimed he was "too busy" to take on certain jobs, which might signal potential growing pains as the company expands. In conclusion, Just Tankless is positively regarded by a substantial number of reviewers for Al's expertise, professionalism, and responsiveness, while there remains a noteworthy portion of dissatisfaction stemming from service inconsistencies and communication gaps. The company would benefit from addressing these criticisms to ensure a consistently high service standard across all customer interactions. Read less