JMB Plumbing & Construction

The reviews collectively reflect a generally high level of customer satisfaction with JMB Plumbing & Construction, with clients expressing their appreciation for the breadth of services offered, including plumbing, carpentry, electrical work, and remodels. Customers often describe the workmanship as excellent, with specific mentions of quality finishes and attention to detail. Multiple reviews ind... Read more

The reviews collectively reflect a generally high level of customer satisfaction with JMB Plumbing & Construction, with clients expressing their appreciation for the breadth of services offered, including plumbing, carpentry, electrical work, and remodels. Customers often describe the workmanship as excellent, with specific mentions of quality finishes and attention to detail. Multiple reviews indicate that projects are completed within a reasonable timeframe, and that the teams are reliable, showing up as scheduled and leaving workspaces clean. A significant point of praise is directed towards John Barrera, the owner, who is frequently recognized for his professionalism, technical knowledge, and ability to communicate effectively with clients. Reviewers appreciate his willingness to work within budget constraints while still delivering high-quality results, demonstrating a strong customer-centric approach. Despite these positive aspects, several reviewers have highlighted key areas for improvement. Notably, there are recurring mentions of communication problems, with some customers reporting difficulties in reaching the company for estimates or follow-ups, leading to frustration and unmet expectations. Issues concerning pricing transparency are also evident, particularly regarding the misunderstanding of labor costs, which has caused dissatisfaction among clients. For example, one review specifically criticized the lack of clarity about whether the quoted hourly rate was per worker, which impacted the overall customer experience negatively. Furthermore, there are anecdotal references to unprofessional conduct beyond service delivery, including complaints about interactions with company representatives and problematic experiences related to the company's vehicles. Such incidents can tarnish the company Read less