On The Level Plumbing

The recent reviews for On The Level Plumbing exhibit a mixed sentiment overall. Several customers have praised the prompt and friendly service, highlighting the professionalism of the staff, particularly Matt. However, there are notable concerns regarding customer service, especially related to follow-up and warranty issues. A significant negative experience regarding a refusal to honor a guarante... Read more

The recent reviews for On The Level Plumbing exhibit a mixed sentiment overall. Several customers have praised the prompt and friendly service, highlighting the professionalism of the staff, particularly Matt. However, there are notable concerns regarding customer service, especially related to follow-up and warranty issues. A significant negative experience regarding a refusal to honor a guarantee has left a customer dissatisfied, affecting their recommendation of the company. Additionally, there are signs of potential disorganization or lack of responsiveness, as another customer expressed frustration over being ignored after requesting a service. Overall, while there are positive experiences, the negative feedback suggests that reliability and customer support are areas that need improvement. Read less