AZ Air Conditioning & Heating

AZ Air Conditioning and Heating presents a deeply split profile. On the positive side, a large volume of reviews — particularly from 2023 to mid-2025 — praise individual technicians (Mike, Oscar, Joaquin, Chris, Evin, Pedro, Christian, Tito, etc.) as professional, punctual, knowledgeable, and courteous, driving reasonably solid professionalism and experience scores. However, a significant and ... Read more

AZ Air Conditioning and Heating presents a deeply split profile. On the positive side, a large volume of reviews — particularly from 2023 to mid-2025 — praise individual technicians (Mike, Oscar, Joaquin, Chris, Evin, Pedro, Christian, Tito, etc.) as professional, punctual, knowledgeable, and courteous, driving reasonably solid professionalism and experience scores. However, a significant and consistent body of negative reviews — spanning 2022 through 2024 — describes serious systemic failures: multi-week or multi-month delays in service and repairs, failed city inspections, abandoned or incomplete work, misdiagnosis, price gouging, and near-total unresponsiveness from management and scheduling. Pricing is a major liability, with multiple independent reviewers citing charges 2–3x competitor quotes, hard-sell tactics, and bait-and-switch behavior. Project completion is the most damaged dimension, with numerous detailed accounts of jobs left unfinished for months, repeat failed inspections, and warranty commitments not honored. The contrast between glowing field-tech reviews and scathing systemic/management reviews suggests a company with capable individual workers but deeply dysfunctional operations, scheduling, and business ethics. Read less