Cliff Johnson Plumbing and HVAC

Cliff Johnson Plumbing and HVAC elicits mixed sentiments from its customers, revealing a stark contrast in the quality of service provided. Some reviews celebrate the company's professionalism, expertise, and timely response, especially from long-standing customers who appreciate the technical knowledge and problem-solving abilities of the staff. In contrast, numerous complaints highlight issues w... Read more

Cliff Johnson Plumbing and HVAC elicits mixed sentiments from its customers, revealing a stark contrast in the quality of service provided. Some reviews celebrate the company's professionalism, expertise, and timely response, especially from long-standing customers who appreciate the technical knowledge and problem-solving abilities of the staff. In contrast, numerous complaints highlight issues with customer service, particularly a lack of professionalism and rudeness from the owner, Cliff Johnson himself. Customers frequently report feeling dismissed, mistreated, or threatened during phone consultations, resulting in a damaged customer relationship. Quality of work also faces scrutiny, with several instances of unfulfilled promises and inadequate repairs leading clients to seek alternative plumbing services. Overall, while established clients may value their experiences, newer customers report severe dissatisfaction, creating an overarching sentiment of concern around the company's reliability and customer care. In-depth sentiment analysis and common findings reveal a divided perspective on Cliff Johnson Plumbing. Long-term customers often commend the team for their technical skills and rapid response to plumbing emergencies, describing them as knowledgeable, efficient, and dependable. Positive experiences frequently cite the thoroughness and integrity that Cliff and his crew supposedly uphold, as well as their willingness to share insights on plumbing systems. Conversely, several reviews echo alarming experiences regarding customer service, where new or occasional customers felt hostility or neglect. Multiple reviews underscore Cliff's negative demeanor during both initial and follow-up communications, with some customers reporting being hung up on or threatened, ultimately leading them to seek other service providers. Instances of alleged overcharging for parts and failing to accurately assess plumbing issues further tarnish the company Read less