Telesis Plumbing-Sewer Replacement & Repair

The reviews highlighted multiple aspects of Telesis Plumbing's service, and the responses show a clear dichotomy in client experiences:Communication and Professionalism: A recurring issue among dissatisfied clients is the lack of effective communication on the part of Mark Wetzel. One reviewer reported that Mark left a note after breaking a bathroom sink valve instead of informing them directly. T... Read more

The reviews highlighted multiple aspects of Telesis Plumbing's service, and the responses show a clear dichotomy in client experiences:Communication and Professionalism: A recurring issue among dissatisfied clients is the lack of effective communication on the part of Mark Wetzel. One reviewer reported that Mark left a note after breaking a bathroom sink valve instead of informing them directly. This incident, coupled with others citing poor follow-up or vague communication regarding job timelines, contributed to negative sentiments about his professionalism.Service Quality and Pricing: While some customers appreciate Mark's expertise and affordability, satisfaction is overshadowed by complaints of shoddy workmanship. Instances of broken fixtures leading to more significant problems and inflated repair costs reflect concerns over the quality of work performed. Promises of quick service were also called into question, with delays from a few days to several months noted by multiple reviewers.Resolution of Issues: Positive reviews frequently mention successful problem-solving and favorable outcomes, often emphasizing Mark's technical skills in diagnosing plumbing issues. Satisfied customers highlight his friendly approach and quick resolution of their plumbing needs. Conversely, those expressing dissatisfaction often recount prolonged difficulties, including legal fallout from unresolved issues.Trust and Ethics: Some reviewers voiced strong concerns about Mark's ethical standards, mentioning encounters that implied dishonesty or unfair treatment. This includes allegations of him pursuing legal action over job costs, which left clients feeling trapped or misled. In conclusion, Telesis Plumbing and its owner, Mark Wetzel, appear to deliver inconsistent quality of service. While a segment of the clientele expresses high satisfaction with Mark's technical expertise and problem-solving abilities, a notable fraction warns potential customers to approach with caution due to complaints about poor communication, unprofessional conduct, and unreliable work. Read less