Pacific Heating

The reviews highlight a strong emotional connection to the previous ownership under Bob, which has now evolved into frustration for many long-standing customers. Bob's expertise, particularly with older heating systems, is frequently acknowledged. Customers remember him as professional, knowledgeable, and trustworthy, which has fostered a loyal client base over the years. The mention of Bob's abil... Read more

The reviews highlight a strong emotional connection to the previous ownership under Bob, which has now evolved into frustration for many long-standing customers. Bob's expertise, particularly with older heating systems, is frequently acknowledged. Customers remember him as professional, knowledgeable, and trustworthy, which has fostered a loyal client base over the years. The mention of Bob's ability to handle emergency situations and his successful interventions has helped uphold a favorable reputation that many links to the company's identity. In stark contrast, the dissatisfaction stems from the recent changes post-Bob's retirement. Multiple reviews reflect a significant decline in customer service, particularly concerning responsiveness to calls. Many customers experienced long delays in returning calls or complete silence after leaving messages, which has led to the loss of trust and reliability associated with the company. Specific instances, such as one customer citing no response for over a year, underscore a systemic issue that could seriously harm the business's future prospects. Additionally, dissatisfaction with the remote answering service and unhelpful communication has compounded frustrations, particularly in urgent situations. Some customers who have turned to competitors due to poor service cited both better communication and more thorough service experiences elsewhere, such as with Aarvaks in Berkeley. This speaks to a growing perception that Pacific Heating cannot meet their needs, raising serious concerns about the company's operational changes since Bob Read less