Ernie & Sons Plumbing

The reviews for Ernie & Sons Plumbing illustrate a strong reputation for high-quality service, as evidenced by multiple comments praising the owner's dedication and knowledge. Customers frequently mention Ken, noting his punctuality and willingness to resolve issues not only efficiently but also with a quality of service that exceeds expectations, often taking the extra step even during off-hours.... Read more

The reviews for Ernie & Sons Plumbing illustrate a strong reputation for high-quality service, as evidenced by multiple comments praising the owner's dedication and knowledge. Customers frequently mention Ken, noting his punctuality and willingness to resolve issues not only efficiently but also with a quality of service that exceeds expectations, often taking the extra step even during off-hours. Positive testimonials highlight the company's ability to handle complex plumbing challenges, particularly when sourcing hard-to-find parts, which customers appreciated amidst ongoing supply chain issues. Honesty emerges as a recurring theme; many reviews express trust in Ken's assessments and recommendations, emphasizing that he does not inflate problems for profit, which contributes to customer confidence in their services. This is particularly notable with long-term clients who appreciate the consistency in excellent service over the years. Conversely, there are a few criticisms related to customer service, where reviewers described experiences of rudeness or a perceived lack of interest from the business. However, these reviews are outnumbered by overwhelmingly positive feedback, suggesting that such negative experiences may not be representative of the company's typical service quality. Overall, while the reviews indicate some inconsistent customer service encounters, the predominant sentiment conveys satisfaction, with many customers stating they would recommend Ernie & Sons Plumbing for reliable, honest, and professional work. Customers seem willing to pay a premium for the assurance of quality service, further solidifying the company's positive standing in the community. In terms of customer demographics, several reviews mention the trust and satisfaction among senior residents, highlighting a targeted audience that values reliability and clarity in pricing, reinforcing Ernie & Sons Read less