KangaRooter

Response and Timeliness: Some reviews noted prompt response times, such as Scott arriving within 15 minutes to fix a water heater. This was contrasted by complaints where technicians did not show up for scheduled appointments, indicating inconsistency in reliability.Professionalism and Skill: There were mixed feelings regarding the professionalism of the technicians. While Scott was praised for hi... Read more

Response and Timeliness: Some reviews noted prompt response times, such as Scott arriving within 15 minutes to fix a water heater. This was contrasted by complaints where technicians did not show up for scheduled appointments, indicating inconsistency in reliability.Professionalism and Skill: There were mixed feelings regarding the professionalism of the technicians. While Scott was praised for his efficiency and friendly demeanor, other reviewers highlighted instances where the technicians seemed more focused on selling than providing effective plumbing solutions. One reviewer specifically described a technician as a "salesman in a plumber's uniform," suggesting a focus on upselling rather than genuine customer service.Communication Issues: A recurring theme in the reviews was poor communication, both between the phone staff and the technicians and within the company itself. Customers expressed frustration over misinformation regarding coupons and service capabilities, which led to unmet expectations and unsatisfactory service outcomes.Quality of Work: Many reviewers reported that the work performed was inadequate. Complaints about unresolved plumbing issues, such as a sewer line still backing up after service, suggest that the company may not adequately diagnose or address the underlying problems. Customers felt that the services purchased (like rooter work for tree roots) were not performed correctly, leading to recurring issues shortly after the technician's visit.Pricing Concerns: Several customers voiced concerns over being overcharged for services or being sold unnecessary equipment. The case of a woman being told she needed an expensive sump pump when only a battery replacement was needed exemplifies this problem. Customers warned others to be cautious and do research to avoid what they perceived as potential scams.Customer Trust: Overall, there is a notable erosion of trust among customers towards KangaRooter. Many expressed intentions to report their experiences to the Better Business Bureau (BBB) or take formal complaints due to feeling misled and dissatisfied with both the service and follow-up. In conclusion, reviews for KangaRooter reveal significant dissatisfaction with their service quality, communication, and pricing transparency. Many customers strongly advise against using their services, reinforcing a negative overall sentiment. Read less