Holders Air Conditioning & Heating

Service Quality by Technicians: A recurring positive theme across many reviews is the quality of work and level of professionalism exhibited by the technicians. Many customers have praised technicians such as Milton, Jorge, and Brylan for being knowledgeable, friendly, and thorough in their service. Customers frequently mention that technicians fixed their problems efficiently and offered clear ex... Read more

Service Quality by Technicians: A recurring positive theme across many reviews is the quality of work and level of professionalism exhibited by the technicians. Many customers have praised technicians such as Milton, Jorge, and Brylan for being knowledgeable, friendly, and thorough in their service. Customers frequently mention that technicians fixed their problems efficiently and offered clear explanations of the issues and solutions. This aspect appears to be a strong point for the company, contributing positively to customer satisfaction.Installation Issues: Despite positive feedback regarding technician performance, a significant number of reviews point to problems with the initial installation of HVAC systems. Multiple customers reported leaking ceilings, incorrectly installed units, and the use of subpar materials, leading to further complications and repair needs. Reviews highlight that these installation errors have not only caused immediate issues but have had ongoing consequences, leading to extensive frustration among clients.Customer Service and Communication Problems: A common thread in many negative reviews centers on the company's customer service. Customers frequently reported unreturned calls, lengthy delays in response times, and a general lack of accountability with ongoing issues such as warranty claims and service follow-ups. Several customers expressed disappointment that promises of callbacks or assistance were not fulfilled, often leaving them feeling ignored during critical times, especially concerning emergencies like a broken AC in extreme heat.Discrepancies in Estimates and Transparency: Numerous reviews mention discrepancies regarding cost estimates and the perceived attempts to upsell unnecessary repairs or replacements. Instances of customers receiving conflicting information about the condition of their current units versus the necessity for new units were highlighted. This lack of transparency in pricing and diagnosis has led to significant distrust amongst clients, particularly in those who later discovered they were misinformed about what repairs were needed.Overall Experience and Recommendations: While a fraction of customers highlight positive experiences and recommend Holders for their friendliness and efficient service during repairs, the overwhelming sentiment points to skepticism about their overall reliability. Negative experiences, especially related to installations and customer service responsiveness, have left customers recommending caution when considering Holders Air Conditioning & Heating for HVAC services. In summary, while the company has some commendable technical staff and service offerings, it is hampered by a clear need for improvement in communication, installation practices, and customer service follow-through, which significantly colors the customer experience and overall reputation. Read less