Hillcrest Air Conditioning and Plumbing

Upon analyzing the reviews, several key themes emerge that illustrate customer sentiments toward Hillcrest Air Conditioning and Plumbing.Customer Service Issues: A recurring complaint throughout the reviews is poor customer service. Customers frequently mention experiences of unresponsiveness, inadequate follow-up, and a lack of accountability from management. Instances where calls to managers wen... Read more

Upon analyzing the reviews, several key themes emerge that illustrate customer sentiments toward Hillcrest Air Conditioning and Plumbing.Customer Service Issues: A recurring complaint throughout the reviews is poor customer service. Customers frequently mention experiences of unresponsiveness, inadequate follow-up, and a lack of accountability from management. Instances where calls to managers went unanswered left many feeling frustrated and undervalued as long-term customers.High Charges and Billing Concerns: Many reviewers felt overcharged for services provided. A common theme included unexpected fees, such as charges for drive time or for consultations that felt unjustified. This has led to perceptions of the company being dishonest with its pricing, with some customers feeling they were misled about service agreements and warranties.Mixed Experiences with Technicians: While some reviews praised individual technicians for their competence and professionalism, many expressed dissatisfaction with the overall diagnostic and repair skills of the technicians dispatched. There Read less