Drain Pro Rooter & Septic

The majority of the reviews indicate a strong satisfaction with Drain Pro Rooter & Septic's services, particularly highlighting the swift response time and effectiveness of the plumbers. Many reviewers noted how Drain Pro addressed complex plumbing issues that had been ongoing, often remarking on the expertise of technicians like Mike, Eric, and Chris. Customers appreciated the transparency in pri... Read more

The majority of the reviews indicate a strong satisfaction with Drain Pro Rooter & Septic's services, particularly highlighting the swift response time and effectiveness of the plumbers. Many reviewers noted how Drain Pro addressed complex plumbing issues that had been ongoing, often remarking on the expertise of technicians like Mike, Eric, and Chris. Customers appreciated the transparency in pricing and the quality of work performed, with several stating that their issues were resolved efficiently and effectively. Positive comments frequently emphasized the technicians' professionalism and courtesy, with customers often feeling valued and well-informed throughout the service process. Instances of drain clogs and septic inspections were resolved quickly, showcasing the team's capability in emergency situations. Conversely, there were several critical reviews that raised concerns about poor customer service experiences, such as missed appointments and inadequate communication from technicians. One reviewer shared an experience where they felt the technician was unprofessional and did not follow through with promised callbacks, creating frustration over the lack of communication. Another mention touched upon a scheduling issue where the technician arrived late, affecting the customer's day off work. Common themes of reliability and value for money emerged from the positive reviews, while the negative ones pointed towards inconsistencies in customer service practices. Those who received exceptional service often expressed a willingness to recommend Drain Pro to others, while dissatisfied customers indicated they would pursue other options in the future. In summary, while Drain Pro Rooter & Septic has garnered substantial praise for its plumbing services, particularly in emergency scenarios, attention to improving customer service consistency and communication could enhance overall satisfaction and reputation. Read less