Carroll Plumbing & Maintenance

The reviews indicate a polarized perception of Carroll Plumbing & Maintenance, with approximately equal representation of positive and negative sentiments.Positive Aspects: - Competent Technicians: Several customers highly recommend specific plumbers (like Jaime and Mario) for their skillful and quick resolutions with plumbing issues. Compliments often mention their professionalism, punctuality... Read more

The reviews indicate a polarized perception of Carroll Plumbing & Maintenance, with approximately equal representation of positive and negative sentiments.Positive Aspects: - Competent Technicians: Several customers highly recommend specific plumbers (like Jaime and Mario) for their skillful and quick resolutions with plumbing issues. Compliments often mention their professionalism, punctuality, and adherence to Covid protocols. - Emergency Response: Many reviews highlight the company's effectiveness in emergency situations, praising their ability to respond timely and resolve critical issues promptly. - Loyal Customers: Long-term customers who have used the service for years report consistent satisfaction, noting reliability and quality work.Negative Aspects: - Communication Issues: Multiple reviews mention poor communication, including difficulties reaching the office staff, receiving incorrect or insufficient information, and rude responses, particularly from administrative personnel. Customers felt dismissed or belittled, leading to dissatisfaction. - Billing Transparency: A significant concern is the lack of clarity and fairness in the billing process. Several customers reported being overcharged, billed for more hours than necessary, or charged for service calls without prior consent. Many indicated they felt that these practices were unjust or dishonest. - Workmanship Complaints: Some customers reported dissatisfaction with the quality of work done, including improper installations or incomplete jobs that warranted further service at additional costs. - Inconsistent Experiences: The experiences vary widely between different technicians and service calls, leading to uncertainty about overall quality control within the company. In summary, Carroll Plumbing & Maintenance seems to have competent technicians who can deliver quality work, especially during emergencies. However, the company faces significant challenges in communication, billing practices, and ensuring a universally positive customer experience. Improving administrative processes and customer service could help address these disparities and enhance overall customer satisfaction. Read less