Big Boy Plumber

The reviews for Big Boy Plumber reveal significant disparities in customer experiences, leading to divided opinions about the company's service quality.Positive Experiences: - Several customers highlighted Ricardo as a talented and responsive plumber who efficiently diagnosed and fixed problems, often within short timeframes. Reviews commended him for his professionalism, friendly demeanor, an... Read more

The reviews for Big Boy Plumber reveal significant disparities in customer experiences, leading to divided opinions about the company's service quality.Positive Experiences: - Several customers highlighted Ricardo as a talented and responsive plumber who efficiently diagnosed and fixed problems, often within short timeframes. Reviews commended him for his professionalism, friendly demeanor, and ability to provide clear explanations of processes and pricing. - Customers appreciated the swift response times, particularly when contacting the company through platforms like Yelp, which often led to prompt scheduling and service. Many mentioned affordability and good communication regarding estimates and repairs.Negative Experiences: - Conversely, a substantial number of reviews described a worrying trend of unresponsiveness, especially regarding appointments that were scheduled but not honored. Customers expressed disappointment over significant wait times, lack of updates, and unfulfilled service agreements resulting in exacerbated plumbing issues. - Criticisms often pointed to a perceived lack of professionalism, with reviewers mentioning inadequate communication skills and poor follow-up, contributing to their dissatisfaction. In particular, customers reported instances of being left waiting for long periods, feeling ignored when reaching out, and encountering rude or dismissive attitudes from employees. - Some users expressed frustration about additional costs that were not initially disclosed, leading to confusion and a feeling of being taken advantage of.Key Trends: - The reliability of customer service appears to be a critical issue. While specific individual plumbers like Ricardo received praise, the overall administrative handling of bookings and follow-through is frequently criticized. - The perceived inconsistency in service suggests potential problems with staffing or operational processes Read less