Craig Plumbing Heating & Air Conditioning, Inc

A significant trend in the reviews indicates a strong perception of dishonesty and unethical business practices at Craig Plumbing Heating & Air Conditioning, Inc. Multiple customers voice concerns about being overcharged or having unnecessary repairs suggested to them, reflecting a sentiment that the company prioritizes profit over customer care. For example, one reviewer detailed a disturbing exp... Read more

A significant trend in the reviews indicates a strong perception of dishonesty and unethical business practices at Craig Plumbing Heating & Air Conditioning, Inc. Multiple customers voice concerns about being overcharged or having unnecessary repairs suggested to them, reflecting a sentiment that the company prioritizes profit over customer care. For example, one reviewer detailed a disturbing experience regarding the emergency replacement of a water heater, where a perceived gas leak led to an exorbitant bill of over $10,000 under circumstances described as pressure tactics. Consistently, reviews mentioned a trend of poor communication and service delays, with technicians frequently arriving late or failing to follow through on promises to provide estimates or service. One experience related to waiting for techs to arrive stretched to several hours beyond the promised window, leading to a sense of frustration among customers who felt their time was not respected. Another significant concern involves the quality and correctness of the work performed, with multiple users expressing dissatisfaction with installations that were poorly executed. In some cases, customers reported that the technicians employed insufficient care that led to further repairs or costly mistakes Read less