U.S. Plumbing & Rooter

The recent reviews for U.S. Plumbing & Rooter depict a company struggling significantly with professionalism and quality of service. A notable portion of customers express extreme dissatisfaction, citing unprofessional conduct, incorrect diagnoses, and failure to complete repairs. Common complaints include unresponsive customer service, technicians not following through on appointments, inadequate... Read more

The recent reviews for U.S. Plumbing & Rooter depict a company struggling significantly with professionalism and quality of service. A notable portion of customers express extreme dissatisfaction, citing unprofessional conduct, incorrect diagnoses, and failure to complete repairs. Common complaints include unresponsive customer service, technicians not following through on appointments, inadequate repairs, and unexpected additional costs. In contrast, a smaller number of reviews reflect positive experiences with prompt and effective service from specific technicians. Overall, the sentiment leans largely negative, reflecting a deep frustration among customers regarding the reliability and accountability of U.S. Plumbing & Rooter. In-depth Sentiment Analysis and Common Findings:Service Quality: Many customers report unsatisfactory service quality, associating it with technicians who either failed to resolve issues or created new ones. Criticism is directed towards the lack of thoroughness in diagnostics, leading to repeated service calls and unresolved plumbing issues.Customer Service Experience: A considerable number of reviewers highlight poor communication and responsiveness. Instances of long wait times for appointments, lack of follow-ups, and technicians missing scheduled visits contribute to a frustrating customer experience. Many felt ignored after voicing their concerns, indicating a systemic issue in customer service.Professionalism: Multiple reviewers describe technicians as unprofessional, citing inappropriate behavior such as poor attitude, lack of politeness, and questionable repair practices. This raises concerns about hiring standards and training within the company.Cost Issues: Customers frequently mention surprise charges for uncovered expenses, creating a perception of the company attempting to maximize profits at the expense of service quality. This has led to distrust, with several customers feeling they were taken advantage of, particularly given the context of home warranty repairs.Mixed Feedback: Amidst the overwhelmingly negative reviews, a few customers share positive experiences, praising individual technicians for their efficiency and knowledge. This suggests that while the company as a whole may have significant issues, there are employees who are capable of providing satisfactory service.Overall Reputation: The company is perceived as having a troubled relationship with home warranty providers, as mentioned in several reviews where customers were advised to seek alternatives. This can detract from their overall credibility and reliability in the plumbing industry. In summary, U.S. Plumbing & Rooter seems to be encountering significant challenges related to service delivery, professionalism, and customer satisfaction, leading to widespread negative sentiment among its clientele. Read less