Amazing Plumbing & Rooter

The collected reviews present a picture of a company wrestling with severe operational inefficiencies and customer service issues. Throughout the reviews, several common themes emerge:Reliability Issues: A significant number of customers express frustration over missed appointments and poor communication about service times. Many report that technicians simply do not show up or arrive well outside... Read more

The collected reviews present a picture of a company wrestling with severe operational inefficiencies and customer service issues. Throughout the reviews, several common themes emerge:Reliability Issues: A significant number of customers express frustration over missed appointments and poor communication about service times. Many report that technicians simply do not show up or arrive well outside of the scheduled window, often without notifying the clients. This lack of reliability has led to numerous frustrations, highlighting a systemic problem within the company's scheduling processes.Customer Service Failures: A recurring complaint centers on the office staff's responsiveness. Customers note that they struggle to reach anyone at the company, face rudeness when they do, and often don't receive follow-up calls as promised. Specific staff members, such as Teresa and Jesus, are frequently mentioned in negative contexts, branding them as unprofessional and dismissive towards customer concerns.Quality of Work: Customers report mixed experiences with the quality of actual plumbing work. While some technicians are acknowledged as competent, numerous reviews detail situations where the work was either incomplete, poorly executed, or resulted in further issues. These include cases of improper installations, failure to diagnose problems correctly, and the use of low-quality materials.Dissatisfaction with Warranty Coordination: Many reviews indicate that the company has been dispatched through various home warranty companies. Customers express frustration when Amazing Plumbing does not properly process claims, causes delays, or communicates inadequately with the warranty providers, often exacerbating the issues the customers initially faced.Overall Experience: The customer sentiment is overwhelmingly negative, with multiple people suggesting others avoid this company entirely. Even clients who experienced acceptable service noted they would not utilize Amazing Plumbing again, citing the tumultuous experience outweighing any positive interactions. The emphasis on recommending alternative plumbing services underscores the widespread disappointment with Amazing Plumbing. In summary, Amazing Plumbing & Rooter grapples with substantial issues regarding reliability, customer service, quality of work, and effective communication. Despite a few positive experiences, the preponderance of negative reviews suggests urgent internal reforms are necessary to restore customer trust and satisfaction. Read less