Xtreme Plumbers

Positive Feedback: The majority of the reviews reflect a strong sentiment toward Xtreme Plumbers, praising their efficient service delivery. Customers frequently noted the quick response time, especially for emergency calls, with many mentioning that technicians arrived sooner than expected.Communication: Many customers highlighted excellent communication from the office staff, specifically mentio... Read more

Positive Feedback: The majority of the reviews reflect a strong sentiment toward Xtreme Plumbers, praising their efficient service delivery. Customers frequently noted the quick response time, especially for emergency calls, with many mentioning that technicians arrived sooner than expected.Communication: Many customers highlighted excellent communication from the office staff, specifically mentioning Rachel, who is frequently recognized for her helpfulness and responsiveness. This indicates a customer-centric approach in the company's operational model, which contributes positively to their reputation.Expertise and Quality of Work: Several reviews commend specific technicians like Israel, Max, and Moises for their knowledge and problem-solving abilities. Customers expressed satisfaction with the repairs and improvements made to their plumbing issues, reinforcing a sense of trust in the skill level of the workforce.Negative Experiences: On the downside, there were several reports of poor service including unqualified technicians who failed to address the plumbing problems effectively. Customers expressed frustration over service delays, inadequate diagnostics, and additional charges that were not communicated up-front. This inconsistency in service quality has led to dissatisfaction and some reviewers advised against using Xtreme based on their negative experiences.Pricing Concerns: A recurring theme in the complaints is the perceived lack of transparency in pricing, with several clients feeling overcharged or surprised by the final bill compared to the initial estimate. This lack of clarity has led to experiences where customers felt taken advantage of, particularly among those who reported significant markups on standard services.Professionalism: While many reviews highlighted professionalism and a neat work ethic, some indicated a need for better staff training or quality control, especially with novice technicians who lacked experience or proper knowledge to handle simple plumbing jobs.Overall Recommendation: Despite the mixed reviews, there is a strong core of satisfied customers who have used Xtreme Plumbers for multiple jobs and continue to recommend their services based on prior positive experiences. However, improvements are necessary to address the shortcomings highlighted by former customers, especially in service consistency, charge transparency, and technician training to ensure that all service calls are handled to the same high standard. In summary, Xtreme Plumbers has established a loyal customer base that appreciates their responsiveness and skill, but needs to tackle significant issues related to service reliability and pricing transparency to foster a more uniformly positive customer experience. Read less