R & R Plumbing

The reviews for R & R Plumbing indicate considerable dissatisfaction, primarily revolving around two main issues: severe communication problems and inconsistent quality of service. Many customers lamented the difficulty in reaching the company, with lengthy delays in responses to calls and emails. Instances were noted where customers had to reach out multiple times without receiving any updates or... Read more

The reviews for R & R Plumbing indicate considerable dissatisfaction, primarily revolving around two main issues: severe communication problems and inconsistent quality of service. Many customers lamented the difficulty in reaching the company, with lengthy delays in responses to calls and emails. Instances were noted where customers had to reach out multiple times without receiving any updates or acknowledgement of their requests. While certain technicians received praise for their professional and friendly demeanor during installations, contrasting experiences highlighted significant drawbacks, such as incomplete work and damage caused during service. Several customers reported leaving behind messes and damaged property, which they felt was simply unacceptable for professional installation work. Missed appointments were a recurrent issue, with multiple reviews indicating that R & R Plumbing failed to show up or inform customers about cancellations, leaving them waiting for hours. Moreover, when installations were finally completed, there were often issues with the work, leading customers to feel the installations were rushed or poorly executed. A subset of reviews suggested that customers who ordered through Lowes experienced heightened frustrations due to the perceived negligence of R & R Plumbing concerning the after-sales service. Lowes customers often felt abandoned after the initial interaction, with no clear follow-through from the plumbing service. Positive reviews, though fewer, often referenced specific technicians who managed to perform well under difficult circumstances, underscoring that while individual experiences can be positive, the company's overall operational inefficiencies overshadow these instances. As a result, many customers concluded they would not recommend R & R Plumbing for installation services in the future and suggested that prospective clients consider alternative contractors. In essence, the analysis reveals a company struggling with communication and service consistency, prompting customers to question their reliability and professionalism. Read less