Elite Rooter - Orange

Technical Competence: Many reviews mention specific technicians, such as Anton, Albert, Rafa, and Jaime, who received commendations for their professionalism, courtesy, and effective service. Customers noted prompt arrival and good communication regarding the work performed, particularly when dealing with clogs and drain issues. However, the praise for individual technicians is contrasted by wider... Read more

Technical Competence: Many reviews mention specific technicians, such as Anton, Albert, Rafa, and Jaime, who received commendations for their professionalism, courtesy, and effective service. Customers noted prompt arrival and good communication regarding the work performed, particularly when dealing with clogs and drain issues. However, the praise for individual technicians is contrasted by wider complaints about the company's overall management and service practices.Customer Service Issues: A recurring theme across reviews is the lack of reliable customer service. Many customers reported difficulty in reaching the company for follow-ups or refunds, leading to frustration and claims of poor communication. Users shared experiences of having to repeatedly call for updates or resolution regarding their issues, which contributed heavily to their dissatisfaction.Price Transparency and Perceived Overcharging: Numerous reviews highlighted experiences of being quoted one price only to be charged significantly more once the service was completed. This led to accusations of "bait-and-switch" tactics, where customers felt they were misled about the cost of services before and during job execution. The high costs for basic plumbing jobs were specifically mentioned, often resulting in customers seeking alternative quotes afterward.Job Completion Issues: Customers frequently reported that work was left unfinished, or that services promised were not delivered. Complaints included failed repairs, inadequate job assessments, and technicians leaving without resolving issues. Some customers experienced delays in obtaining promised follow-up visits or accurate documentation related to their services.Mixed User Experiences: While there are positive accounts of quick responses and effective problem resolution, these were often overshadowed by negative experiences. Customers expressed relief when they found technicians who effectively resolved their issues, contrasting these experiences with dissatisfaction over the overall service structure that led to the issues initially.Recommendation Caution: Many reviewers cautioned others against using Elite Rooter, citing their negative experiences, while some praised specific technicians and indicated they would return solely because of those technicians Read less