US Plumbing & Drains

In the reviews, a clear dichotomy emerges regarding the experiences of customers with US Plumbing & Drains. Positive sentiments revolve primarily around the timely installation of plumbing fixtures, especially the water heater and toilets, showcasing Eric's efficiency and expertise. Customers note his punctuality, professionalism, and the overall quality of the work performed, often highlighting t... Read more

In the reviews, a clear dichotomy emerges regarding the experiences of customers with US Plumbing & Drains. Positive sentiments revolve primarily around the timely installation of plumbing fixtures, especially the water heater and toilets, showcasing Eric's efficiency and expertise. Customers note his punctuality, professionalism, and the overall quality of the work performed, often highlighting their satisfaction in recommending him to others. Conversely, a troubling trend surfaces with comments regarding Eric's lack of communication after the initial service. Several customers report attempts to reach him for follow-up services, such as flushing the tankless water heater or finishing the drainage piping, but find their calls and texts unanswered. This inconsistency in service post-installation leaves some clients feeling dissatisfied and distrustful of the company's commitment to customer service. In summary, while US Plumbing & Drains shows a strong capacity for quality work and timely responses during service, their aftercare and follow-up communication seem to falter, indicating an area that could benefit from improvement to enhance customer satisfaction. Read less