Rooter & Plumbing Masters

A large segment of the reviews reflect a high level of satisfaction with the service provided by Rooter & Plumbing Masters. Customers often describe the technicians, particularly Lee and Ismael, as knowledgeable, friendly, and efficient, contributing positively to their overall experience. Many reviewers appreciated the prompt responses, especially during emergency situations, confirming the compa... Read more

A large segment of the reviews reflect a high level of satisfaction with the service provided by Rooter & Plumbing Masters. Customers often describe the technicians, particularly Lee and Ismael, as knowledgeable, friendly, and efficient, contributing positively to their overall experience. Many reviewers appreciated the prompt responses, especially during emergency situations, confirming the company's commitment to service availability and quick problem resolution. There are numerous mentions of the company's willingness to provide written quotes and transparent pricing, bolstering trust and customer comfort regarding service costs. However, negative reviews surface concerns regarding service execution and follow-up. Some customers reported that repairs did not fully resolve issues, leading to recurring problems soon thereafter. Instances of perceived overcharging and poor communication, particularly regarding pricing changes and scheduling woes, were notable in the criticisms. The reviews indicate that while the company has a strong foundation of loyal customers, there is a glaring inconsistency in service quality that impacts customer trust and satisfaction. Several recurring themes emerged from the analysis:Emergency Response: The company excels in urgent situations, often arriving quickly and resolving emergencies effectively.Technician Praise: Specific technicians receive individual commendations, indicating that the quality of service varies by technician.Pricing Transparency: While many customers appreciate upfront pricing and the lack of weekend surcharges, others report dissatisfaction with unexpected additional charges.Customer Service Issues: Some reviews highlight a lack of follow-through on commitments made regarding service and resolution of issues, specifically concerning communication with office staff, which leads to frustration.Quality of Repair Work: Positive experiences are frequently noted, but there are critical reviews mentioning poor-quality repairs that require repeat visits or led to further issues. Overall, the sentiment surrounding Rooter & Plumbing Masters suggests a company with potential, but one that must address variability in service quality and customer interactions to ensure that all clients have a consistently positive experience. Read less