Perfect Design

Slow Turnaround Times: A recurrent theme across numerous reviews is the excessive delay in project completion and revisions. Many clients report awaiting their plans far longer than promised, with some stating that they are forced to visit the office in person to elicit any action. This has led to severe disruptions in their projects and financial losses for several clients.Poor Communication and ... Read more

Slow Turnaround Times: A recurrent theme across numerous reviews is the excessive delay in project completion and revisions. Many clients report awaiting their plans far longer than promised, with some stating that they are forced to visit the office in person to elicit any action. This has led to severe disruptions in their projects and financial losses for several clients.Poor Communication and Customer Service: Multiple reviewers describe their experiences as frustrating due to the company's lack of responsiveness. Clients frequently mention being left in the dark regarding the status of their projects after initial contact. Calls and emails often go unanswered, and when responses are received, they typically lack depth or clarity, contributing to customer dissatisfaction.Quality and Accuracy Issues: Several reviewers have reported significant errors in engineering plans, leading to rework and additional costs that could have been avoided. Mistakes included incorrect measurements, omitted essential details, and issues with compliance to regulations, showcasing a lack of attention to detail.Mixed Perception on Pricing: While some clients praise the competitive pricing and affordability of the services offered, this benefit is countered by frustrations over hidden costs associated with delays and the necessity for extensive corrections. Some reviews explicitly warn that initial cost savings may not outweigh the long-term financial burdens caused by poor quality.Client Experiences Vary: Although the predominant sentiment is negative, a small number of clients report positive experiences, particularly with the Title 24 services, perceived rapid service for energy calculations, and knowledgeable staff. However, these positive comments are vastly outnumbered by the criticisms.Cultural and Professional Discrepancies: Several clients noted issues related to communication barriers, implying a lack of effective interaction due to language differences or staff attitudes. Many reviews indicate a preference for efficiency over formality or customer rapport, which may not be suitable for every client's expectations. In conclusion, the collective sentiment suggests that potential customers should exercise caution when considering Perfect Design for engineering services. While there are a few who have found value in their offerings, the overall feedback leans heavily toward dissatisfaction, primarily due to operational inefficiencies and inadequate customer service. Read less