E-Z Plumbing

A substantial portion of the reviews highlights positive interactions with the punctuality and workmanship of E-Z Plumbing's staff, particularly Joe and Scott, who were noted for their clear communication, professionalism, and thoroughness in explanations. Many customers commend the team's ability to resolve urgent plumbing issues on the same day or within a short time frame, noting fair pricing a... Read more

A substantial portion of the reviews highlights positive interactions with the punctuality and workmanship of E-Z Plumbing's staff, particularly Joe and Scott, who were noted for their clear communication, professionalism, and thoroughness in explanations. Many customers commend the team's ability to resolve urgent plumbing issues on the same day or within a short time frame, noting fair pricing and no unexpected additional charges on estimates. Conversely, several reviewers express frustration regarding the follow-up service, indicating instances where repairs were incomplete or resulted in additional costs for work that had already been paid for. Specific complaints include a lack of transparency in billing with requests for quotes and breakdowns not being standard practice, leading to feelings of being inadequately informed about charges. Additionally, a number of reviews highlight instances of unresponsive customer service, where potential new customers felt neglected or overlooked due to delays in responses to inquiries. There is a shared sentiment that while the quality of work is commendable, the company could greatly improve its customer relations and billing practices. Overall, while E-Z Plumbing appears to have a solid foundation of satisfied customers who appreciate their technical skills and work ethic, there are critical areas involving customer service and transparency that the company would need to address to enhance the overall customer experience and solidify a positive reputation in the community. Read less