Flooring America by CarpetSmart

The reviews reflect a deeply divided sentiment among customers. On one hand, some patrons praise the professionalism of specific technicians and managers, noting significant savings on installations and positive experiences with new system installations. For instance, one reviewer commended Chris for saving money on a complete HVAC system and mentioned the professionalism of the crew. Conversely,... Read more

The reviews reflect a deeply divided sentiment among customers. On one hand, some patrons praise the professionalism of specific technicians and managers, noting significant savings on installations and positive experiences with new system installations. For instance, one reviewer commended Chris for saving money on a complete HVAC system and mentioned the professionalism of the crew. Conversely, a substantial number of reviews chronicle severe and recurring issues with service and product reliability. Customers reported repeated failures to show up for scheduled appointments, leading to frustrations and additional costs. One review details a life-threatening mistake where a hot water tank installation was improperly completed, jeopardizing the safety of the household. Another reviewer recounted significant property damage due to a technician's negligence, indicating a lack of responsibility for damages incurred during service. Critics expressed that the service they received was subpar, with multiple instances of misdiagnosis leading to wasted time and money. Furthermore, recurring themes in the negative reviews include a general decline in service quality attributed to newly appointed management and staff. Customers have voiced their sentiments regarding rude customer service representatives and the inability to track appointments effectively. This has led to a loss of trust, with some stating they will not return to the company and will recommend potential customers to seek alternatives elsewhere. In summary, while there are pockets of customer satisfaction, the overwhelming feedback suggests serious lapses in service quality, installation standards, and customer care, which could significantly tarnish the company's reputation if not addressed. Read less