S&K Quality Plumbing

The shared review presents a rather complex sentiment that highlights both a minor positive outcome and major negative experiences. The initial reaction of the customer was somewhat hopeful as S&K was the only company able to provide immediate service after a plumbing emergency. However, that hope quickly turned to frustration as the service unfolded. Key negative points outlined include:Poor Com... Read more

The shared review presents a rather complex sentiment that highlights both a minor positive outcome and major negative experiences. The initial reaction of the customer was somewhat hopeful as S&K was the only company able to provide immediate service after a plumbing emergency. However, that hope quickly turned to frustration as the service unfolded. Key negative points outlined include:Poor Communication: The customer expected an upfront estimate as promised during the call, yet this expectation was not met. This lack of follow-through led to feelings of being misled.Time Management Issues: The customer noted that the plumber's time on site did not align with the time charged, raising concerns about how labor hours were calculated. The mention of GPS data further intensified the customer's feeling of being disbelieved and dismissed.Billing Practices: The customer showed strong displeasure with how charges were applied, particularly when a sudden increase in the invoice amount contradicted verbal agreements made during the call.Integrity Concerns: Statements regarding the supposed dishonesty of the company deeply impacted the overall sentiment. The customer felt that the company Read less