Master Plumbing

The reviews for Master Plumbing reflect a duality in customer experiences. On one hand, there are glowing reviews highlighting satisfied customers who praise the company's professionalism, the reasonable pricing for services rendered, and the quality of work during significant jobs like complete re-plumbing. Specific feedback indicates that the team is diligent in maintaining cleanliness and effec... Read more

The reviews for Master Plumbing reflect a duality in customer experiences. On one hand, there are glowing reviews highlighting satisfied customers who praise the company's professionalism, the reasonable pricing for services rendered, and the quality of work during significant jobs like complete re-plumbing. Specific feedback indicates that the team is diligent in maintaining cleanliness and effectively managing service disruptions, which showcase their commitment to customer convenience and satisfaction. Conversely, significant negative feedback focuses on the company's communication issues. Reports of no-shows to scheduled appointments and considerable tardiness have left some customers feeling frustrated and unable to depend on the company. This ambiguity in reliability has marred the experience for clients who might otherwise recommend the company. The common findings suggest an urgent need for Master Plumbing to address its communication and scheduling practices to build a more consistent experience for all customers. Strengthening these areas could help transform the mixed sentiment into a more universally positive one, thereby enhancing their reputation and client retention. Read less