Johnston Service Company

The reviews highlight several key aspects of customer experience with Johnston Service Company. Firstly, the responsiveness of Brad was frequently mentioned, with customers expressing appreciation for his ability to arrive quickly for emergency situations. This timeliness in service is a strong point, as seen in the review where he addressed a water leak within a few hours of the initial call. An... Read more

The reviews highlight several key aspects of customer experience with Johnston Service Company. Firstly, the responsiveness of Brad was frequently mentioned, with customers expressing appreciation for his ability to arrive quickly for emergency situations. This timeliness in service is a strong point, as seen in the review where he addressed a water leak within a few hours of the initial call. Another positive aspect noted was the fair pricing structure employed by the company. Customers found the costs reasonable compared to other service providers, particularly regarding emergency fees. This transparency and fairness in pricing contribute significantly to customer trust and satisfaction. Additionally, Brad's professionalism and knowledge were repeatedly acknowledged. Clients valued the thoroughness with which he provided estimates and his helpful guidance on matters unrelated to the services they sought. For example, offering advice on reducing a water bill due to a leak demonstrates a commitment to customer service that goes beyond mere transactional interactions. While there was a mention of services taking longer than initially planned, this was not perceived as a significant negative by customers since they felt supported by Brad's communication and adherence to original estimates. Overall, the combination of quick response, fair pricing, professionalism, and additional helpful advice makes Johnston Service Company, under Brad's service, a highly recommended choice among clients in need of plumbing and installation services. Read less