Hydroflow Plumbing

The reviews indicate a significant concern about Derrick's experience and professionalism. Customers felt initially positive due to the perceived affordability and initial performance; however, this perception quickly shifted as issues arose during the remodel process. A critical incident involves the miscalculation of space for a whirlpool tub, which not only caused additional work but also resul... Read more

The reviews indicate a significant concern about Derrick's experience and professionalism. Customers felt initially positive due to the perceived affordability and initial performance; however, this perception quickly shifted as issues arose during the remodel process. A critical incident involves the miscalculation of space for a whirlpool tub, which not only caused additional work but also resulted in water damage that further complicated the situation. The lack of communication from Derrick when the damage was reported highlighted a severe frustration for customers, contributing to an impression of irresponsibility and lack of customer care. Commonly noted themes include dissatisfaction with the quality of service, with clients feeling that repairs or work promised were inadequately fulfilled, or not followed up on at all. The recommendation to avoid Hydroflow Plumbing unless for minor repairs indicates a significant erosion of trust in the company's reliability and workmanship. Overall, the feedback points to a need for improvement in communication, service quality, and customer service response. Read less