Bert Black

The recent reviews for Bert Black reveal a pattern of negative sentiment related to several key aspects of their service. A recurring theme across the reviews is a sense of confusion about pricing and the lack of clarity regarding service costs. Multiple customers expressed disappointment in not receiving detailed invoices or itemized estimates for the work performed, resulting in an impression th... Read more

The recent reviews for Bert Black reveal a pattern of negative sentiment related to several key aspects of their service. A recurring theme across the reviews is a sense of confusion about pricing and the lack of clarity regarding service costs. Multiple customers expressed disappointment in not receiving detailed invoices or itemized estimates for the work performed, resulting in an impression that the company operates in a nontransparent manner regarding financial matters. This lack of transparency has led to feelings of distrust among customers, some of whom reported being charged excessive fees for basic services. Moreover, several reviewers mentioned uncomfortable interactions that implied pushy sales tactics. Customers felt pressured into making immediate decisions without fully understanding the services or costs involved. This aggressive approach has alienated many customers, who felt that their inquiries were met with defensiveness rather than assistance. A significant number of reviews pointed to quality control issues, especially in relation to HVAC installations and maintenance. Several customers reported that the services rendered were not up to industry standards, leading to further functional problems, such as serious mold issues or improperly installed systems. Complaints about the lack of follow-up and poor communication with both management and office staff, particularly regarding service scheduling and aftercare, were also prevalent, causing additional frustration for clients who felt their concerns were not prioritized or addressed. While there are customers who had satisfactory experiences, primarily praising the technicians for their reliability and professionalism during service calls, these positive experiences were overshadowed by the significant number of complaints about overall customer service and management practices. Many reviewers noted they would not return to Bert Black or recommend them to others based on their recent experiences. In summary, the overwhelming feedback indicates that Bert Black needs to address vital areas such as transparency in pricing, the quality of service, and customer communication to rebuild trust and improve customer satisfaction moving forward. Read less