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Review and analyze now for company Goode Plumbing and provide the analysis in the discussed format for the following reviews: '''chris did a good and timely job on repair to my leaking tub faucets. additional work to be done on 100 year old bathroom Recently I had a heat pump water heater installed by Goode.

They did an excellent job, first working with me to locate the best site in the garage then doing a solid professional job installing the copper piping and electrical hookup. The installation looks slick.

A minor fault condition the device displayed was rapidly resolved. Kudos to Chris! Given that this is new technology, I am also comforted that Goode is a better bet than most to be around in the next decade if problems arise.

I also had a badly plugged drain that (separately) was rodded after the sink had to be displaced to gain access. Vacuuming the rust out of the T connection in the wall saved me having to have the wall cut open to replace the T.

The sink was returned to position and silicone sealed elegantly. Kudos to Frank! Two excellent, professional workers, and a very receptive, active front office.

And they also did excellent work for me years ago dealing with a downspout issue. Goode is hardly the cheapest, but the work is of very high quality and completely professional.

For me, that is a bargain. We got Not so Goode plumbing to come out and look at our water pressure on one of our sinks.

They came out and quoted us about $600 to install a shut off valve under the sink in order to remedy the issue. This was a pretty quick job but did not fix the ultimate issue we had them come out for.

The technician then said it was likely the cartridge that needed to be replaced on the faucet. He then quoted us another $600 to install this which we declined as we knew this would be an easy fix.

It ended up taking me about 10 minutes to install the cartridge which did not fix it. I then searched around more and there was a filter on the faucet spout which was causing the pressure issue.

The ultimate fix took no time at all and I just needed to remove the filter to get it to spray out what was clogging it. Pretty frustrating you hire a company to try and fix something that they should have noticed to begin with.

They did not do a good job of assessing the issue as they could not ultimately fix it and I ended up doing it by myself. Be careful with this company as to their pricing.

Not to mention we called the company to inform them of this. We spoke with one employee who said he would bring this up to his manager and nothing was ever done on their end.

Pretty disappointing experience. You have to read the fine print with this company.

Called them for a plumbing emergency and like the other low-star reviews, their estimates do not match their follow up work, which you find out about only after paying the 50% down payment. I contacted my credit card company after dealing with them since Goode keeps your credit card info.

My original estimate for plumbing repairs included new Moen fixtures with an updated design (screenshot of estimate attached), but when the plumbers were finished I found what they actually installed was the cheaper model pictured that's 1/3rd the cost of the one on their estimate. When I contacted Goode about this, their response was to send me a new estimate (this time with no image) charging me an extra $425 for a "special order part." It's called false advertising.

I'll never call back nor recommend a company that plays such games. We hired Goode in 2014 to install a flood control system for our single family home.

The system consisted of a large ejector pump located outside under the front yard. While the field technicians appeared competent, progress was slow and management of the project was lacking.

For example, once everything was installed, the project sat incomplete for several weeks with an unsightly orange AC extension cord running from our home across the lawn down to the pump. When we followed up with Goode, they appeared unaware of the issue and eventually sent out an electrician to finish the job.

Also, the contract called for grass sod to be laid down upon completion, but the technician didn't bring enough sod, telling me that I could just plant grass seed on the remaining bare areas. I insisted they sod everything, per the contract.

They obliged, but grudgingly. Sadly, that made our relationship with Goode feel not so much cordial as adversarial.

The flood control system came with three years of free yearly maintenance and worked great. When the three years had passed, a Goode representative sold us a lifetime VIP pump and pit maintenance contract for a single upfront fee.

We were pleased as the annual inspections otherwise ran in excess of $300. Unfortunately, when we tried to collect on the VIP service the following year, Goode explained that the contract applied only to indoor flood control systems, e.g., basement sump pumps, and not the system under our front yard.

When I explained that we had no basement sump pump, that the VIP service was sold explicitly for our yard system, Goode then told us that the contract was sold to us by mistake. Mistakes happen right? We told Goode they could refund our money on the VIP contract and we would take our business elsewhere.

Goode responded by agreeing to honor the lifetime contract. Good! I wish I could say that was the end of it, but in subsequent years Goode would periodically argue that the contract did not apply to our system, or that we had no service contract at all, obliging us to dig into our paperwork and email exchanges to prove to Goode that we indeed had a valid service contract.

Once again, our relationship with Goode seemed adversarial. Which brings me to our latest experience with Goode this week.

Per usual we scheduled the annual inspection (unlike other service providers we work with, we always have to make the call as there no courtesy reminder from Goode), and once again the technicians came out and attempted to collect $350 for the covered service, claiming that Goode had no record of either the service contract nor of having installed the flood control system in the first place. I told the technicians to talk to the office again, which they did, and eventually got the word that yes, Goode indeed installed the system and we had a lifetime maintenance contract.

When the inspection was complete, the technicians advised me that our 10-year-old ejector pump was due to be replaced for $2,400. Fair enough, but still annoyed by the contract dispute that just occurred, I told them I wasn't going to make a decision now.

Alas, later that day we received emails and a phone call from Goode wanting to know if we were going buy that pump. Talk about tone deaf.

Francisco was extremely informative and helpful i truly appreciate his patience and ability to communicate what my issues were and how to fix them as well as give me options through various the companies program to help you stay on top of your plumbing needs with a reliable and thorough also affordable company. I will be signing up for more work in the future with Goode and am grateful for the service of not just feeling like your getting jersey around but knowing the work that's getting done is what you need.

Please commend him on bringing another customer on board. Thank you again Francisco and Goode They promise free eatinates.

But then once it's time to schedule, they require a $250 deposit. Sure, the deposit can go towards work, but now you can't compare estimates.

They wasted so much of my time. There is no "grade inflation" here.

Goode Plumbing truly merits a 5 star rating. Having used Goode for a wide range of plumbing projects and repairs over the years, I am a repeat customer and know the company very well.

First and foremost, they are honest about the issue and the pricing. I never feel like they are trying to put one over on me.

They convey what needs to be done in simple English that someone outside the industry like me would understand. If it's a service call that required only a quick fix, they may not even charge you.

Second, they are very responsive, organized, and friendly. They have enough resources and manpower to tackle the same day for routine repairs and troublefixes.

Third, what they repair and install is top of the line quality and craftmanship. Even if they were to lower their standards, you still wouldn't be able to find better plumbers in Chicago.

I'm a repeat customer that's been burned. Beware the sales pressure and the fine print.

I signed an estimate for a job on an iPad after some intense sales pressure, and eventually cancelled. I was charged $1,000 for cancelling, and another $800 for a VIP contract.

I attempted to call and reason as a human, acknowledging I had signed and given a check, but was still surprised by the poor communication, and just got back "you signed it", pointing at the document they emailed me after. This #ThankYouThursday I want to shout out Goode Plumbing.

I've used them twice when I had a terrible clog in my kitchen sink. Try as I might (for hours!) I was unable to do it myself.

Goode Plumbing was responsive, professional, and helpful. Each time I felt like I got a thorough diagnosis and could tell that they cared about solving my problem completely.

They had to use some specialized equipment to deal with my clogs. My wife ended up greeting the techs that did our actual unclogging both times and had nothing but great things to say about them.

My sinks have worked great since they worked on them. The price isn't low, but I would say they are reasonably priced for the quality of service.

They are also completely willing to answer questions and help understand your plumbing issues. Thank you Goode Plumbing! Goode Plumbing will be our go to plumbers going forward.

We've used them for more than one service this summer. They've been very easy to access and communicate with.

Very personable, professional, and take the time to explain processes to the customer. Even if you need clarification, they don't make you feel uncomfortable to ask again.

Very happy with our flood control which was our major project. Hoping to have a dry basement going forward.

Ejector pump went out at my property. Goode had a licensed plumber at my doorstep within the hour.

Great individual, very nice and extremely informative. From the time of identifying the pump going out to Joey stepping out of my house, was about 2 hours.

The only reason for 4 stars is that they did charge me about 1900 bux to replace the pump. I got other quotes which were a few hundred less but since this was an emergency I didnt mind paying a little extra.

Also the quality of the work was unmatched, so I will recommend and will most likely be using them again. I enjoyed working with the service representative to get the job scheduled.

They charged me $300+ to do a building inspection and then they only inspected the basement and not the whole property. They replaced my injector pump.

Job was not done well, I can smell sewer from the pit. I need to call them back.

There was no purpose to the injector pump installed, there was no overhead sewer. They came and provided great service.

Took their time to make sure the issue was correctly identified and repaired without unnecessary additional work. Very happy I went with them! Recent experience with Goode Plumbing was rather bad.

The plumbing team that arrived did not have the correct materials, which we only discovered when they had installed a high pressure mains water valve to with the incorrect gasket, having not prepared the flanges on the existing pipes correctly. This resulted in the joints having serious leaks which, we had to leave in-place over-night while they got the materials to rectify the mistake.

Given this was the mains water supply to an entire apartment building this level of preparation was not what we expected, and we are lucky it did not result in a catastrophic failure. For the price paid I expected the best, and that is not what I received.

I came home from a trip to find a note on the door that my downstairs neighbor could hear dripping in the hallway outside her main bathroom. We looked, but couldn't find anything in my main bathroom leaking.

Later, I used the master bathroom toilet and water came gushing out below when I flushed. I turned off the water to the toilet and put a bucket under to catch any more.

I called our heating and cooling company, thinking they have a plumbing service also. They said no, but they recommended Goode.

I called them around 3 PM. They said they could come out the next day between 8-6, and would call 30 mins before.

Next morn at 7:30 I got a call, by 8 Chip was here. In 5 mins he had assessed the problem.

The toilet was old and needed replacing. I discussed new toilets I had recently looked at in Home Depot and he patiently explained why those aren't made as well anymore.

He suggested several different models he could put in. I picked one of those as they will last .

He had two men bring that one over while he took apart the old one. The whole thing was done by 9:30.

I am pleased with the service I received and considering this was coming into a holiday, I am grateful for the quick response. Do not ever use this company.

They are very responsive to have someone come out and provide a quote. They are very responsive in having someone take your credit card info and do the work.

However, they "fixed" our toilet and then there was a leak in the ceiling of the floor below. Someone came out and said this was related to them incorrectly fixing the toilet above.

They fixed the toilet, but someone will come out to fix the ceiling damage. They say their work is guaranteed Now, I have called for 14 days in a row and nobody has called me back.

The call center says every day "all I can do is pass along the message." Do. Not.

Use this company! This is the second time I hired Goode Plumbing. The first time was an emergency visit at 2 am.

Chip was my technician and fixed the problem very quickly. Chip was my technician again today (and last week when he gave me my quote).

He is very nice to speak to, very professional! I recommend them completely. I do not like to give negative reviews, but our experience with Goode plumbing needs to be shared.

The good part is that we had an excellent plumber for a routine plumbing job. But here is why there is 1-star: for 1 1/2 hours of work it cost $1,100.00 dollars! No kidding!!!! No need to say more.

The choice is yours. I've had good experiences with this company.

Mike K. was here today to service some drain issues, and he was helpful, explained what was up in a clear way.

Honest and reliable. I will use him again.

Goode also helped with our tankless water heaters. Thumbs up.

After our recent rains, we got water in our basement and our sub pump kept up, but I noticed a day later the hot water wasn't hot. It was only warm we called out Goode .

They came out and explain to us that our water tank had water damage gave us a quote they're expensive but they stand behind their service and their product. It's the second time I've had them out for a big job and I'll call them out for a third job if need be.

We had an issue with a sewer line that was beneath the foundation of our home. They were extremely seasoned, knowledgeable, efficient, and kind! Goode explained each and every step along the way setting expectations.

They did everything with no drama and even though it was a sewer line, they somehow made the project a delight. Very tidy and cleaned up beautifully.

We cannot recommend this company enough! Thank you Goode! I would have given you 10 stars! Thanks! My service technician was Jacob N. and I was very pleased.

He was prompt, professional and did great work. I will use again and recommend.

Goode Plumbing is soo great! The plumbers that came to help me yesterday were excellent and very knowledgeable. I had a problem with my shower drain.

They fixed it in a timely matter and gave me other suggestions. Thank you for your assistance! I will surely recommend you to friends and colleagues! We called Goode at the recommendation of friends who had worked with them.

Chip and Henry came out to install a new toilet that we had purchased ourselves. While they were on-site I also decided to have our main sewer line cleared and scoped due to some other issues we were having and they quickly sent Mike and Jared out same-day to do that work.

They were on time (early, actually), were able to get the second crew out quickly, they worked fast, were extremely professional and courteous, kept me updated as the work progressed, explained things and answered questions along the way and kept things clean as they wrapped up the job. The only 'complaint' is that the work was pretty expensive.

We were able to get a break on price because we hired them for multiple services, which I appreciated, but it still was not cheap. I can't say whether I'd recommend Goode for more extensive or complicated work given the given the straightforward nature of what we had done and the cost.

However, I can say that that I definitely appreciated their team's customer service, professionalism, and attention to detail in the work they did for us and will strongly consider them the next time we need a plumber. We had an issue with a sewer backup at our 100 year+ two flat in the Avondale neighborhood of Chicago.

Goode Plumbing responded immediately with an assessment and estimate. The team arrived promptly at a time of my convenience and did an excellent job.

The team leader, John, who had also done the estimate, was incredibly knowledgeable and addressed a very complicated problem with ease and confidence. He and the entire crew were extremely polite.

I highly recommend Goode Plumbing. Great service.

Friendly staff. Very knowledgeable about our plumbing issues.

Chip and Henry came on time and performed that job in in a timely manner. Mikey and Joey were very punctual.

They asssesed the situation I was having at my condo, and provided options to solve the plumbing problem. They were very professional.

I highly recommend. Also, the customer I spoke early that morning was courteous.

Thank you to Goode plumbing! Writing on behalf of my 92 yr. old dad who had the service completed at his home.

He was very happy with the repair done by Chip & his helper Henry! "Chip and Henry nice young men they were very efficient, everything was fixed & did an excellent job of cleaning up the bathroom after they were done. I was happy it was completed the same day.Read less