River Valley Plumbing

The reviews for River Valley Plumbing reflect a predominantly positive sentiment, with customers appreciating the professionalism and reliability of their service. Many reviews specifically commend Terry, the plumber, for his thoroughness, punctuality, and ability to handle urgent situations, such as the quick response to a sump pump failure during stormy weather. Customers feel that they can trus... Read more

The reviews for River Valley Plumbing reflect a predominantly positive sentiment, with customers appreciating the professionalism and reliability of their service. Many reviews specifically commend Terry, the plumber, for his thoroughness, punctuality, and ability to handle urgent situations, such as the quick response to a sump pump failure during stormy weather. Customers feel that they can trust him, which adds to the company's reputation as a dependable service provider. Positive experiences often emphasize the strong communication skills and the efficiency of the plumbing work performed. Reviewers frequently mention that River Valley Plumbing is a go-to choice for plumbing needs in Wausau, reinforcing customer loyalty. Many indicate a willingness to recommend the service to others, suggesting that overall customer satisfaction is aligned with a strong service ethic. Despite the predominance of positive reviews, the one negative review points to a significant issue regarding compliance with building codes. This feedback highlights a crucial area for the company to address. The reviewer expressed disappointment with the quality of the work done, viewing it as rushed and poorly executed, leading to unnecessary additional expenses when the work had to be redone by another service. This incident suggests that while several customers have had excellent experiences, there are instances where service might fall short of expectations, potentially undermining the overall reputation of River Valley Plumbing. In summary, while River Valley Plumbing has a strong positive reputation rooted in the quality and responsiveness of their services, they must address quality control to ensure that all work is compliant with necessary regulations and standards. Read less