Ray Lusk Plumbing

Overall, the sentiment surrounding Ray Lusk Plumbing is primarily positive, though there are significant critical notes addressed by several customers. Common positive themes include:Responsiveness and Timeliness: A notable number of reviewers praised the company's quick response times, particularly in emergencies (e.g., blocked sewers or gas leaks), which many appreciated, especially when address... Read more

Overall, the sentiment surrounding Ray Lusk Plumbing is primarily positive, though there are significant critical notes addressed by several customers. Common positive themes include:Responsiveness and Timeliness: A notable number of reviewers praised the company's quick response times, particularly in emergencies (e.g., blocked sewers or gas leaks), which many appreciated, especially when addressing urgent issues outside of regular hours.Professionalism: Reviews frequently mention the professionalism exhibited by technicians such as Donovan and Gary. Customers appreciated their friendly demeanor, clear communication, and explanation of services and pricing before work started.Quality of Service: Numerous customers reported being satisfied with the plumbing services provided, particularly effective resolution of plumbing issues, which led them to recommend the company to others.Competitive Pricing: Many customers expressed that the pricing was reasonable when compared to competitors, with some highlighting cases where Ray Lusk provided no-charge estimates or service fees significantly lower than those of other companies. Conversely, there are several critical observations that stood out:High Service Call Fees: A significant complaint mentioned was the $175 charge for a service call where no effective solution was reached, which left several customers feeling overcharged and dissatisfied.Customer Service Issues: Some reviews criticize the reception and customer service, indicating that experiences could be diminished by rudeness or lack of clarity from the staff. One review especially highlighted a lack of proper communication regarding the work conducted, leading to feelings of being taken advantage of.Lack of Accountability: There were instances where customers felt that the company did not stand behind their work, as illustrated by issues related to water pressure adjustments where additional charges were requested despite previous service.Variability in Experience: While many rave about technicians like Donovan and Gary, there were criticisms regarding other staff members who did not meet the same expectations for courtesy and professionalism. In summary, Ray Lusk Plumbing appears to have a solid reputation for their quality of work and responsiveness, but areas for improvement exist particularly in customer service interactions and clarity regarding service charges. Read less