Mr. Rooter Plumbing of Greater Fort Smith

The reviews for Mr. Rooter Plumbing of Greater Fort Smith reveal several common themes and concerns among customers.Delayed Service: Many reviewers noted issues with appointment scheduling and delays in technician arrival times. For instance, one customer reported waiting for several hours after the expected timeframe, leading to frustration and wasted time.High Prices and Unexpected Costs: ... Read more

The reviews for Mr. Rooter Plumbing of Greater Fort Smith reveal several common themes and concerns among customers.Delayed Service: Many reviewers noted issues with appointment scheduling and delays in technician arrival times. For instance, one customer reported waiting for several hours after the expected timeframe, leading to frustration and wasted time.High Prices and Unexpected Costs: A frequent complaint involved the high costs associated with services. Customers expressed shock at the prices quoted, describing them as exorbitant or not matching the initial assessment. One reviewer mentioned an original estimate of $125 escalating to over $2,000 due to additional services proposed by the technician, which they felt were unnecessary. This has led to a perception that the company employs misleading practices to maximize profit.Aggressive Sales Tactics: Several reviews voiced concerns over the sales approach taken by the technicians, suggesting they focus more on upselling additional services rather than addressing the primary plumbing concern. Such tactics left customers feeling pressured and dissatisfied with the service received.Lack of Transparency: The company's policy of charging for estimates ($70), as noted by one reviewer, was criticized, especially in comparison to competitors who offered free quotes. This lack of upfront information about costs led to feelings of distrust among customers.Unsatisfactory Repairs: Many customers reported that plumbing issues persisted even after service was rendered, leading them to seek assistance from other companies. This raised concerns about the competence of repairs conducted by Mr. Rooter, reinforcing a negative overall perception of their quality of service.Concern for Elderly Customers: A reviewer specifically cautioned against hiring Mr. Rooter for elderly clients, indicating that they may be more vulnerable to high-pressure sales techniques and unnecessary charges. This reflects a broader concern about the company's ethics and commitment to customer care. In conclusion, the prevailing sentiment in the reviews highlights significant dissatisfaction with Mr. Rooter Plumbing of Greater Fort Smith, driven by delays, high costs, aggressive sales practices, and inadequate resolutions to plumbing problems, leading many customers to recommend seeking alternative service providers. Read less