Moses Plumbing

The recent reviews for Moses Plumbing illustrate a divide in customer experiences. The positive feedback underscores the company's efficiency in responding to plumbing emergencies, as highlighted by the timely arrival and the courtesy of notifying the customer prior to arrival. Customers found the pricing to be reasonable and appreciated the friendliness of the staff, leading to a strong intention... Read more

The recent reviews for Moses Plumbing illustrate a divide in customer experiences. The positive feedback underscores the company's efficiency in responding to plumbing emergencies, as highlighted by the timely arrival and the courtesy of notifying the customer prior to arrival. Customers found the pricing to be reasonable and appreciated the friendliness of the staff, leading to a strong intention to utilize their services again. On the other hand, the negative review focuses on an incident where a customer's new tub was scratched during service. The sense of dissatisfaction stems not only from the physical damage but also from the perceived lack of accountability and inadequate response from the owner. The reviewer felt that the compensation of a mere apology did not sufficiently address the issue, especially in light of the service costs. Common themes identified in the reviews include a preference for timely communication and professional conduct, as well as a strong expectation that companies should take responsibility for any damages caused during their operations. Addressing these concerns could help improve customer satisfaction and overall company reputation. Read less