McBride Plumbing

The reviews illustrate a split sentiment towards McBride Plumbing. On one hand, the negative experience concerning the missed appointment and lack of follow-up suggests a failure in customer service aspects, particularly in communication and reliability. This could lead to frustration and dissatisfaction among customers relying on timely service, especially after significant work such as foundatio... Read more

The reviews illustrate a split sentiment towards McBride Plumbing. On one hand, the negative experience concerning the missed appointment and lack of follow-up suggests a failure in customer service aspects, particularly in communication and reliability. This could lead to frustration and dissatisfaction among customers relying on timely service, especially after significant work such as foundation repairs. The reviewer expected a professional touch but felt let down by the company's failure to adhere to the promised schedule and communicate effectively. Conversely, the positive review offers a stark contrast, showcasing the company's capability in delivering high-quality work at fair prices and highlighting the professionalism of staff members, particularly Wess. Customers express satisfaction with the craftsmanship and dependability of the work performed when the service is successfully rendered. This suggests that while there may be systemic issues in scheduling and communication, individual employees can significantly influence customer satisfaction. The common findings emphasize two points: 1) the performance and reliability of specific employees can lead to positive experiences, while 2) the organization Read less