Jerry

The review clearly points out issues pertaining to the company's customer service, particularly regarding the demeanor of the phone representative. The complainant felt undervalued and disrespected, indicating that the company's focus on commercial jobs over residential inquiries has led to a feeling of neglect. The use of phrases like "NOT FRIENDLY," "NOT HELPFUL," and "WOULD NOT RECOMMEND" signi... Read more

The review clearly points out issues pertaining to the company's customer service, particularly regarding the demeanor of the phone representative. The complainant felt undervalued and disrespected, indicating that the company's focus on commercial jobs over residential inquiries has led to a feeling of neglect. The use of phrases like "NOT FRIENDLY," "NOT HELPFUL," and "WOULD NOT RECOMMEND" signifies deep dissatisfaction. This sentiment indicates a potential area for improvement, as customers expect equal treatment regardless of their property's classification. Overall, the feedback reflects a significant concern over customer interaction and highlights the need for better communication and service prioritization to enhance customer satisfaction. Read less