Farwell Plumbing

Many customers appreciate Farwell Plumbing's commitment to providing prompt service, especially during emergencies, noting that the staff is often willing to work on weekends and holidays. The integrity and honesty of the team's members, particularly Jerod (Jay) Dooley, have been highlighted positively, with customers feeling reassured by the straightforward advice given about repairs. However, d... Read more

Many customers appreciate Farwell Plumbing's commitment to providing prompt service, especially during emergencies, noting that the staff is often willing to work on weekends and holidays. The integrity and honesty of the team's members, particularly Jerod (Jay) Dooley, have been highlighted positively, with customers feeling reassured by the straightforward advice given about repairs. However, dissatisfaction arises primarily regarding pricing practices and customer service follow-up. Several reviews pointed out that the costs for parts seemed inflated, and customers expressed concern over being charged high labor fees without adequate communication prior to the service being performed. One reviewer specifically mentioned feeling misled when a part did not resolve the issue, resulting in further repairs that were costly. The issue of timely communication was echoed, as some customers noted inconsistent updates about service arrival times, with one review indicating frustration over a significant delay without being kept informed. In addition, a noteworthy concern was the lack of guarantees on key services, such as clean-outs, which led to compound issues for one customer, resulting in continual plumbing problems and a lack of responsive support when the issues resurfaced. This suggests a potential weakness in the company Read less