Epco Plumbing

The reviews indicate a split in customer experiences with Epco Plumbing. Positive sentiments are prominent in several reviews where customers express appreciation for the responsiveness and professionalism of the technicians, particularly focusing on Nate. Customers felt reassured by his confidence and communication skills, helping to establish trust and a willingness to choose Epco for future plu... Read more

The reviews indicate a split in customer experiences with Epco Plumbing. Positive sentiments are prominent in several reviews where customers express appreciation for the responsiveness and professionalism of the technicians, particularly focusing on Nate. Customers felt reassured by his confidence and communication skills, helping to establish trust and a willingness to choose Epco for future plumbing needs. The cleanliness and detail-oriented approach of the staff also received commendation, leaving clients with a favorable impression. Conversely, one prominent negative review stands out, pointing to significant operational failures, specifically mishandling plumbing connections during a remodel. This particular customer reported that the mix-up led to additional expenses with another plumbing service for corrections, highlighting a lack of attention to detail and accountability from the company's owner. The contrasting reviews emphasize that while some technicians at Epco are delivering excellent service, there are critical issues that need addressing, particularly concerning quality control and ownership responsibility when errors occur. The overall impression is one of inconsistency, where customers' experiences vary significantly based on the specific technician sent to handle their plumbing needs. Read less