Best Jet Sewer & Drain

Positive Experiences: A majority of the reviews showcase positive interactions with specific employees, particularly Craig, Johnny, and Jimmy, who are frequently mentioned for their professionalism, knowledge, and ability to resolve issues promptly. Customers appreciate having their questions answered and understanding their septic systems better through helpful explanations.Timeliness and Service... Read more

Positive Experiences: A majority of the reviews showcase positive interactions with specific employees, particularly Craig, Johnny, and Jimmy, who are frequently mentioned for their professionalism, knowledge, and ability to resolve issues promptly. Customers appreciate having their questions answered and understanding their septic systems better through helpful explanations.Timeliness and Service Quality: The swift response times for emergencies and routine maintenance received praise from various customers, with some noting that the company was able to mitigate potentially larger issues effectively. The efficiency in addressing septic blockages especially garnered commendations.Communication and Accountability Issues: On several occasions, customers noted severe lapses in communication, including missed appointments without notification and unresponsiveness to follow-up calls. One customer had a particularly poor experience with management, reporting rudeness and a lack of responsibility for subsequent issues following a service, which contributed negatively to their overall impression.Cost Concerns and Transparency: Some reviews indicated frustration over unexpected costs or changes to initial quotes post-service. Customers expressed feeling misled or taken advantage of, especially in cases where resolution required further out-of-pocket expenses to rectify issues that arose directly from Best Jet's service.Allegations of Unprofessionalism: A few reviews raised alarm regarding the integrity and professionalism of the service and staff, including serious accusations about the quality of parts used (e.g., installing a sump pump instead of a sewage pump) and the alleged character of some employees. This has raised significant red flags for potential customers, advising others to "do their research."Mixed Long-term Reliability: While there are loyal customers who recommend Best Jet based on their consistent initial experiences over the years, dissatisfaction arose when services were needed again. There are claims of ongoing issues related to initial services, amplifying uncertainty about the company's long-term reliability and service effectiveness. In summary, while Best Jet Sewer & Drain has some commendable aspects, particularly in customer service and rapid response, the critiques highlight severe communication gaps and a lack of accountability that could deter potential clients. Ensuring transparent communication, accountability for their work, and maintaining service quality seem crucial in addressing the growing concerns among customers. Read less