Salter

The reviews reveal a division in customer satisfaction, with some customers expressing high levels of satisfaction due to timely and reliable service. These customers indicated they have relied on Salter Plumbing for years and often commend their quick response to emergencies, even outside normal hours. This positive sentiment contributes to strong word-of-mouth referrals. However, a troubling pa... Read more

The reviews reveal a division in customer satisfaction, with some customers expressing high levels of satisfaction due to timely and reliable service. These customers indicated they have relied on Salter Plumbing for years and often commend their quick response to emergencies, even outside normal hours. This positive sentiment contributes to strong word-of-mouth referrals. However, a troubling pattern emerges from a significant number of negative reviews that focus on customer service issues, particularly regarding communication and mismanagement of service. One reviewer expressed discontent over lack of follow-up concerning repairs and unexpected billing for a water heater replacement that they did not authorize. The reviewer highlighted a lack of options presented for the replacement and criticized the perceived rudeness of the staff when inquiries were made. Further complaints include missed appointments without notifications and instances of being overcharged for services not rendered. These experiences indicate a breakdown in customer relations and transparency, leading customers to feel frustrated and undervalued. The consistent theme of poor communication, both in providing service updates and handling billing inquiries, marks a significant area for potential improvement. Overall, the dual nature of the reviews suggests that while Salter Plumbing has a loyal clientele that appreciates their skilled technicians, the company must address its customer service shortcomings to avoid alienating future customers and to enhance overall service reputation. Read less