Plumbing Bonafide

The predominant sentiment in the reviews for Plumbing Bonafide is heavily negative. Many customers reported a complete absence of communication from the company after initial contact, with several highlighting a frustrating cycle of attempting to reach Bonafide with no success. Customers noted that their calls often went unanswered or were met with a full voicemail box, leaving them unable to leav... Read more

The predominant sentiment in the reviews for Plumbing Bonafide is heavily negative. Many customers reported a complete absence of communication from the company after initial contact, with several highlighting a frustrating cycle of attempting to reach Bonafide with no success. Customers noted that their calls often went unanswered or were met with a full voicemail box, leaving them unable to leave messages. There were frequent reports of scheduled appointments being missed without notification, causing a great deal of inconvenience and dissatisfaction. Several reviewers specifically recounted experiences where plumbing issues were not resolved, or the technicians sent out did not perform adequate diagnostics. This led to a lack of trust in the company's ability to provide quality service. Instances of technicians either failing to address the issues or leaving jobs incomplete were highlighted, with one reviewer expressing concern that the technician's work appeared to be shoddy and unprofessional. Although a few positive experiences were reported, they seemed to be the exception rather than the rule. Those who had satisfactory interactions often mentioned the personal touch and attentiveness of the staff, contrasting sharply with the overwhelming number of critical reviews that spotlighted systemic problems in customer service. Overall, the negative reviews suggest a company in dire need of improvement in both customer service practices and overall reliability. Many customers have indicated that they would not recommend Plumbing Bonafide based on their experiences, with multiple reviewers suggesting alternatives or asking for different contractors through their home warranty services due to the dissatisfaction encountered with Bonafide. Read less