Overview of Company Customer Sentiment Analysis in May
Millican Plumbing scores strongly on professionalism, with multiple reviewers explicitly praising Cody's punctuality, communication, responsiveness, and polite demeanor across 7 of 8 reviews. Pricing is generally viewed as fair or better than competitors, though one reviewer noted the cost was 'a lil expensive,' keeping the pricing score conservative. Project completion is the most penalized dimen... Read more
Millican Plumbing scores strongly on professionalism, with multiple reviewers explicitly praising Cody's punctuality, communication, responsiveness, and polite demeanor across 7 of 8 reviews. Pricing is generally viewed as fair or better than competitors, though one reviewer noted the cost was 'a lil expensive,' keeping the pricing score conservative. Project completion is the most penalized dimension: the 3-star review from September 2024 describes an incomplete installation where the plumber left the customer to handle an electrical connection themselves, resulting in a non-functional water heater that required a third-party remedy — this is a significant completion failure that meaningfully drags down the score. Experience scores well overall, with reviewers citing quick diagnosis, quality workmanship, and code-compliant installs, but the 2024 incomplete job introduces doubt about consistency. The WW Score reflects a contractor with a strong track record in most areas but a notable recent completion failure that cannot be ignored. Read less