Clean Rite Drain & Plumbing Service

The reviews reveal a dichotomy in customer experience with Clean Rite Drain & Plumbing Service, characterized by high praise for the technicians' workmanship juxtaposed against critical complaints regarding customer service. Positive sentiments include comments on the company's quick response times, reasonable pricing, and professional demeanor. Several reviewers noted their repeat business due ... Read more

The reviews reveal a dichotomy in customer experience with Clean Rite Drain & Plumbing Service, characterized by high praise for the technicians' workmanship juxtaposed against critical complaints regarding customer service. Positive sentiments include comments on the company's quick response times, reasonable pricing, and professional demeanor. Several reviewers noted their repeat business due to satisfactory experiences with completed plumbing jobs, which seems to build a degree of loyalty among satisfied clients. Specific praise was directed towards technician Julio, who was acknowledged for his honesty, expertise, and promptness in completing work, suggesting that individual employees are making a positive impact on customer satisfaction levels. Conversely, a notable segment of the reviews highlighted serious concerns about the company's reliability and customer service. Many customers expressed significant frustration over delayed appointments, lack of follow-through on commitments, and difficulty in reaching the company for updates. Instances of missed time windows and inadequate communication left some customers feeling abandoned after waiting for service that was promised but not delivered. These negative experiences seem to overshadow the positive aspects of their work quality, leading to customers stating they would seek alternatives when faced with poor service. Overall, the findings suggest that while Clean Rite Drain & Plumbing Service excels in providing quality plumbing solutions, substantial improvements are needed in customer service practices to ensure consistent and reliable communication with customers. Addressing these service issues could help enhance customer satisfaction and maintain the positive reputation derived from their technical work. Read less