Apollo Drain & Septic Service

The reviews indicate several recurring themes that showcase both positive and negative aspects of Apollo Drain & Septic Service:Cost Concerns: A significant number of reviewers expressed dissatisfaction with the pricing structure. Many felt that they were charged for services that were not authorized or necessary. Instances where customers reported unexpected high bills, especially associated with... Read more

The reviews indicate several recurring themes that showcase both positive and negative aspects of Apollo Drain & Septic Service:Cost Concerns: A significant number of reviewers expressed dissatisfaction with the pricing structure. Many felt that they were charged for services that were not authorized or necessary. Instances where customers reported unexpected high bills, especially associated with mandatory services like digging or pumping, led to feelings of betrayal and distrust. This issue was highlighted by multiple users who expected reasonable service fees but were shocked by what they were charged.Customer Service Issues: Several reviews mentioned inadequate customer service, often citing poor communication and lack of follow-up from company representatives. There are claims of double talk, where customers felt they were not receiving clear or honest answers to their inquiries. In some cases, interactions with staff were described as rude or unprofessional, particularly in billing and customer support contexts.Mixed Experiences with Staff: While there were positive mentions of staff members like Jeremy, who were noted for their helpfulness and knowledge, such praises are overshadowed by accounts of unsatisfactory service overall. Customers appreciated the personalized guidance given in some interactions but found significant discrepancies in service quality across the board.Transparency in Service: Reviewers emphasized a lack of transparency regarding the services performed and the costs associated with them. Issues included charging customers without prior consultation or clear consent, especially when additional work was required. This practice created distrust and dissatisfaction among clients who felt misled.Management and Accountability: There are complaints regarding the company's accountability, with instances of billing errors and unfulfilled promises leading customers to feel ignored or dismissed. The failure to address service complaints adequately contributed to negative impressions of the company as a whole. In conclusion, contextual feedback from customers highlights significant areas for improvement for Apollo Drain & Septic Service, especially concerning pricing transparency, customer communication, and overall service satisfaction. Read less