American Eagle of AZ

The reviews indicate a generally favorable sentiment towards American Eagle of AZ, especially regarding the timeliness and quality of work. Many customers expressed appreciation for the technicians being informative and dedicated to completing the tasks correctly. For instance, several users highlighted their satisfaction with prompt responses and effective communication throughout the service pro... Read more

The reviews indicate a generally favorable sentiment towards American Eagle of AZ, especially regarding the timeliness and quality of work. Many customers expressed appreciation for the technicians being informative and dedicated to completing the tasks correctly. For instance, several users highlighted their satisfaction with prompt responses and effective communication throughout the service process. Positive comments frequently mentioned specific technicians, like Henry, who contributed to a pleasing experience by keeping customers informed while they worked. The timely completion of jobs, such as urgent water heater replacements and quick leak repairs, was a common theme, with many users indicating a willingness to recommend the company based on these experiences. However, the reviews are not without their negatives. One recurring issue is centered around the service provided by CJ. His approach was criticized as inadequate, with customers feeling that he failed to identify underlying problems, leading to further complications. This included instances of being charged for unsatisfactory services. A customer mentioned feeling that they had been overcharged significantly, while another echoed similar frustrations about the inability to resolve plumbing issues, leading to a request for a refund. There is also a palpable tension reflected in the reviews that discuss follow-up interactions with CJ, where customers felt disregarded in their concerns about plumbing leaks. These experiences starkly contrast with the many positive reviews and have contributed to an overall sense of inconsistency in customer service. In summary, while American Eagle of AZ boasts a solid reputation for quality work and fast service, specific negative reviews, especially revolving around one technician Read less