AA Action Plumbing

The reviews reflect a generally positive sentiment about the overall professionalism and service quality of AA Action Plumbing. Customers appreciate the fast response times and the efficiency of both the field staff and the office support. Specifically, reviewers have noted the helpfulness and friendliness of the team, with individuals such as Julie, Johnny, and Ray receiving commendations for the... Read more

The reviews reflect a generally positive sentiment about the overall professionalism and service quality of AA Action Plumbing. Customers appreciate the fast response times and the efficiency of both the field staff and the office support. Specifically, reviewers have noted the helpfulness and friendliness of the team, with individuals such as Julie, Johnny, and Ray receiving commendations for their skill and conduct. However, the company's service experience was marred by a critical review highlighting a negative incident involving the installation of a garbage disposal. This review identified issues related to a used item being delivered, which led to dissatisfaction due to perceived overcharging for time that should not have been billed. The reviewer felt that the handling of this situation was inadequate and lacked transparency, leading to a breach of trust with the company. Common findings among the reviews include a clear divide between satisfactory service encounters and one notably poor experience that raises concerns about quality control and customer communication. While many customers would recommend AA Action Plumbing based on positive interactions, the negative experience suggests a need for improved processes and customer service practices, particularly in handling installations and ensuring that products are in proper condition before the appointment. Overall, the reviews indicate that while many customers are satisfied, addressing the highlighted issues could enhance the overall sentiment towards the company. Read less