Western Drain & Plumbing

In the recent review, the highlight is the excellent customer service provided by Monique, who played a pivotal role in facilitating a speedy response to the plumbing emergency. The reviewer noted the frustration with other companies that were unwilling to assist with calling the warranty provider, contrasting it with Western's proactive approach. The promptness of both the office staff and the pl... Read more

In the recent review, the highlight is the excellent customer service provided by Monique, who played a pivotal role in facilitating a speedy response to the plumbing emergency. The reviewer noted the frustration with other companies that were unwilling to assist with calling the warranty provider, contrasting it with Western's proactive approach. The promptness of both the office staff and the plumber, who addressed the problem within a couple of hours, suggests a well-organized operation that values customer time and urgency. Additionally, the practice of conducting follow-ups to ensure customer satisfaction showcases Western Drain & Plumbing's dedication to maintaining high service standards. Overall, the review indicates a strong recommendation, suggesting that customers feel confident in referring the service to others due to their positive experiences. The key takeaways revolve around responsiveness, efficiency, friendly demeanor, and thorough customer service practices Read less