Strongbuilt Plumbing & Air

Positive Experiences with Technicians: Several customers expressed appreciation for the skill and friendliness of individual technicians, citing their efficiency and professionalism during service appointments. Specific names mentioned, such as Mitch, Austin, Matt, and Jose, often received accolades for their thoroughness and customer engagement. Their ability to satisfactorily resolve issues seem... Read more

Positive Experiences with Technicians: Several customers expressed appreciation for the skill and friendliness of individual technicians, citing their efficiency and professionalism during service appointments. Specific names mentioned, such as Mitch, Austin, Matt, and Jose, often received accolades for their thoroughness and customer engagement. Their ability to satisfactorily resolve issues seems to foster individual goodwill toward the company despite systemic complaints.Concerns Over Pricing and Upselling: A recurring theme throughout many reviews is the perceived high cost of services, with numerous customers indicating they felt pressed into accepting expensive repairs or upgrades. Reports of exorbitant prices for simple repairs (e.g., charging over $800 for a capacitor that could typically cost significantly less) led to feelings of being exploited, particularly among senior customers.Inconsistent Customer Service and Communication: A common frustration among many reviews is the lack of timely and effective communication from the company. Customers repeatedly reported issues with appointments being rescheduled or canceled without sufficient notice, difficulty in reaching management for follow-up, and promises of callbacks that were not fulfilled.Variable Quality of Service: While some service calls were completed satisfactorily leading to successful repairs, others brought complaints about unfinished work, incorrect diagnostics, or inadequate follow-up to address ongoing issues. Some customers mentioned significant delays in resolving problems, leading to extended periods without functional HVAC or plumbing systems.Ethical Concerns: Multiple customers raised ethical concerns regarding service practices, suggesting tactics of instilling fear or urgency to upsell unnecessary repairs. Some reviews explicitly stated that the company displayed a lack of integrity in dealings with vulnerable groups, such as senior citizens.Positive Reputation in Certain Areas: Despite negative aspects, several reviews highlighted the effectiveness of the company Read less