Sampson

The majority of reviews show a strong sentiment of satisfaction and trust towards Sampson's Plumbing and Rooter. Customers consistently praise Glenn for his responsiveness, expertise, and fair pricing practices. One frequent practice highlighted is that the company avoids upselling unnecessary services, which is often a concern in the plumbing industry. Several reviewers emphasized their appreciat... Read more

The majority of reviews show a strong sentiment of satisfaction and trust towards Sampson's Plumbing and Rooter. Customers consistently praise Glenn for his responsiveness, expertise, and fair pricing practices. One frequent practice highlighted is that the company avoids upselling unnecessary services, which is often a concern in the plumbing industry. Several reviewers emphasized their appreciation for receiving honest assessments of plumbing needs and thorough explanations of potential issues, which contributed to their overall satisfaction. Prominent themes include:Professionalism and Reliability: Reviewers noted that appointments were kept as scheduled, with team members consistently arriving on time. The reviews indicate that Glenn and his team exhibit professionalism and courtesy throughout the service process.Quality of Work: Many customers expressed their satisfaction with the craftsmanship observed in plumbing repairs and installations. Specific tasks, such as replacing water heaters or fixing leaks, were highlighted as being done efficiently and thoroughly.Honesty and Customer Service: The sentiment of trustworthiness permeates the reviews, with customers frequently acknowledging that Glenn provides candid advice without the pressure of upselling or inflated pricing. This has led to repeat business from satisfied customers.Communication and Transparency: Customers appreciated the clear communication regarding the scope of work and pricing. Most reviews reflect positive interactions, where team members explained plans of action, often improving the overall customer experience. However, one review points out a negative experience related to the punctuality and thoroughness of service, specifically mentioning dissatisfaction with pricing transparency and the cleanliness of the workspace post-service. This isolated feedback suggests that while the majority of customers have positive experiences, there is room for improvement in ensuring consistent service quality, particularly regarding customer interactions and billing explanations. Overall, Sampson's Plumbing and Rooter is perceived as a company that prioritizes customer satisfaction, maintains high standards of work quality, and fosters trust through genuine service. Customers express a strong willingness to recommend the company based on their experiences. Read less